Did you buy the best ultralight gear with the intention to thru-hike the AT and never got around to it? Did you outgrow your current pack or jacket but it’s still in great shape? Are you ready for a gear upgrade and need a little cash to help you out?  All perfectly great reasons to bring your lightly used and loved gear to River Rock Outfitter. Our gear experts will evaluate the condition of the gear and assess its value. With your help we will determine a price that will make your wallet and our cash register happy!

Program Overview

Re-Boot is River Rock Outfitter’s circular gear program designed to keep quality outdoor equipment in the WILD - reducing waste, extending product life, and lowering barriers to outdoor access in our community. By consigning with Re-Boot, you directly support a more sustainable outdoor economy and help ensure good gear continues to serve its purpose.

We appreciate your trust in this program and your role in keeping adventure accessible, responsible, and local.

Program Terms and Policies

Please review the following policies carefully. By signing this agreement, you acknowledge and agree to all terms outlined below.

Step 1: Gear Drop-Off and Intake

Consignment gear is accepted during regular shop hours. Some items may require full assembly for quality control; consignors must allow adequate time to assist staff as needed. Acceptance of all items is at River Rock Outfitter’s discretion based on condition, brand, demand, and safety standards.

Step 2: Pricing Authority and Process

All pricing is determined solely by River Rock Outfitter’s Re-Boot team based on item condition, brand, seasonality, market demand, and historical sell-through. Pricing may take up to 30 days depending on intake volume.

Consignors may identify a minimum acceptable sales price at the time of drop-off. This minimum will be honored as a pricing floor; however, final pricing decisions, including initial pricing, markdown timing, and markdown amounts are made at the sole discretion of Re-Boot staff and do not require consignor
approval.

Minimum prices cannot be adjusted after intake and do not guarantee sale. If a minimum price prevents an item from being competitively priced or sold, River Rock Outfitter may return the item or recommend donation.

By consigning, the consignor acknowledges that items are managed for sell-through efficiency rather than individual price optimization.

Step 3: Merchandising and Selling

Once accepted, a consignor account will be created or updated. Items will be tagged, merchandised, and actively marketed for sale. River Rock Outfitter retains full discretion over item placement and presentation.

Step 4: Sale
Timeline and Item Status

• If an item sells, the consignor will be notified in a Sales Report at the end of each month.
• After 90 days, River Rock Outfitter may reduce the price by up to 30%.
• After 120 days, the consignor may be notified to either retrieve the item or authorize donation.

Items not picked up within 14 days of notification will be automatically donated to a local non-profit.

Pricing and Payment

Pricing Guidelines

• Used items: typically priced 30–70% below retail
• New items: must be priced at least 20% below retail (30% recommended for faster sell-through)

Payment Options

Consignors must select one payout option at the time of drop-off:

• 60% Store Credit (applied to
  the consignor’s loyalty account; never expires)
• 40% Check Payout

A 21-day waiting period applies to all payouts to accommodate potential returns.

Communication and Reporting

River Rock Outfitter makes every effort to provide consistent, scheduled communication to ensure transparency.

Monthly Sales Report (sent on the last day of each month)

Includes:

• Items sold during the month
• Sale prices (Revenue)
• Payout amounts (Cost of Goods Sold)

Monthly Inventory Report (sent on the last day of each month)

Includes:

• Items currently on the sales floor
• Date each item was processed
• Current payout amount (Cost of
  Goods Sold)

Questions regarding these reports may be directed to Reboot@riverrockoutfitter.com.

Payout Timing

• Store Credit is applied during the first week of the month following the sale, aligned with the Sales Report.
• Check payouts are issued 21 days after the sale and mailed on the first of the following month.

Changes to this payout schedule will be at the discretion of the River Rock Outfitter team.

Donation Policy

After 120 days, unsold items may be donated to local non-profit organizations supporting community needs. Consignors may also authorize donation at intake for:

• Items not accepted into the Re-Boot program
• Items that do not sell

Donated items are distributed through River Rock Outfitter’s local non-profit partners to community members in need.

Consignor Responsibilities

Ownership

The consignor affirms they are the legal owner of all consigned items. Submission of stolen goods will result in immediate termination of the account and potential legal action.

Condition and Cleanliness

The consignor affirms that, to the best of their knowledge, all items are clean, sanitary, and in good working order at the time of drop-off. River Rock Outfitter reserves the right to refuse, remove, or donate items that fail to meet standards upon inspection.

Loss and Damage

River Rock Outfitter is not responsible for damage incurred while items are on consignment. In the event of theft, a payout may be issued after 14 days, based on the lowest listed price minus commission.

Contact Information

The consignor is responsible for maintaining accurate and current contact and mailing information. Failure to update information does not exempt the consignor from program timelines or donation policies. Any changes in contact information should be made in writing and may be directed to Reboot@riverrockoutfitter.com

Termination of Agreement

If a consignor relationship becomes overly burdensome or disruptive to operations, River Rock Outfitter reserves the right to terminate this agreement. Unsold items will be returned or donated on a timeline determined by store leadership.

Consent to Communication

The consignor agrees to receive communications from River Rock Outfitter related to the Re-Boot program and their participation via email, phone, or text.